Refund policy

Thank you for shopping with CarsonKate LLC. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a 14-day return policy from the date of delivery. Please read the following refund policy carefully to understand the procedures and conditions for returning products and receiving refunds.

  1. Eligibility for Returns: To be eligible for a return, the following conditions must be met:
  • The return request must be initiated within 14 days from the date of delivery.
  • The product must be unused, undamaged, and in its original packaging.
  • The product must be in a resalable condition.
  • The product must be eligible for return as per the specific product categories and conditions mentioned below.
  1. Non-Returnable Items: Certain products are not eligible for return for hygiene or safety reasons, including but not limited to:
  • Perishable goods such as food, beverages, or flowers.
  • Personal care items such as cosmetics, skincare products, or intimate apparel.
  • Health and wellness products such as vitamins, supplements, or medical devices.
  • Customized or personalized items.
  • Gift cards or digital products.
  1. Return Process: To initiate a return, please follow these steps:
  • Contact our customer support team within 14 days from the date of delivery to request a return.
  • Provide your order number, the name of the product(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
  • Package the product(s) securely in their original packaging, including all accessories, manuals, and any promotional items.
  • Clearly label the package with the provided return authorization number, if applicable.
  • Ship the package back to the designated return address, using a trackable shipping method at your expense.
  • Retain the shipping receipt and tracking information for your records.
  1. Inspection and Refund: Once we receive the returned product(s), our team will inspect them to ensure they meet the eligibility criteria stated above. If the product(s) pass the inspection, we will process the refund as follows:
  • For eligible returns, a refund will be issued to the original payment method used for the purchase within 3 days after the product(s) are received and inspected.
  • The refund amount will exclude any shipping fees, taxes, or duties paid at the time of purchase, unless the return is due to a faulty or incorrect item shipped by us.
  • If the return does not meet the eligibility criteria, we reserve the right to refuse the return and send the product(s) back to you at your expense.
  1. Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return as described above and place a new order for the desired item.
  2. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a return or exchange, and cover any associated shipping costs.
  3. Non-Receipt of Order: If you have not received your order within the expected delivery timeframe, please contact our customer support team. We will investigate the matter and take appropriate action to ensure your satisfaction.
  4. Customer Support: If you have any questions or need assistance regarding our refund policy or the return process, please contact our customer support team at sales@carsonkate.com.

Please note that this refund policy is subject to change without prior notice. The version of the refund policy in effect at the time of your purchase will apply to your return.